Have you ever tried to get in contact with a business only to discover you can’t find their contact info (ahem, Google)? It’s frustrating and can leave a sour taste in your mouth about the company.
With a toll-free number, you can improve your customer service and satisfaction simply by being available to take their call. A toll-free number makes it easier for your clients to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a thing. The easier you make it for your customers to reach you, the more likely they are to remain a client.
Another benefit of having a toll free number for your business is that it’s much easier to remember than any other number, especially if it’s a vanity number. It’s a lot easier for people to remember 1-800-Flowers than it is to remember 1-800-356-9377. People are more likely to call you, it can generate more sales, and it can be a powerful marketing tool for your business.
Toll-free numbers aren’t just for big corporations; they are ideal for companies of all sizes, especially those just starting a business. Having a toll free number gives your business credibility and enhances your company’s image.
With a toll-free number, location doesn’t matter. Relocating your business? Your customers won’t even know! You can still be reached by your toll-free number regardless of where you are located, simply by forwarding your calls to your cell phone or any other phone for that matter! Did you also know that once you purchase a toll-free number, it’s yours? Even if you change providers, you can take your number with you.
We’ve already talked about using a vanity number (also great for marketing purposes) but did you know toll-free phone numbers can help you better track your marketing efforts?
Think about it. You have a website, a print ad or maybe even a billboard in Times Square. When someone picks up the phone and calls you, how do you know where they came from?
Toll-free number allows you to create extensions, which can then be associated with a particular campaign. One number for print, one for the website, etc. Your toll-free number can act as a marketing tool and as a result can increase your call volume, sales, and ROI.